Management Mastery Process Syllabus

Length: 10 weeks, 2 hours/week

Kickoff

Pre-Workshop Evaluation

Introduction
- The Changing Managerial Role
- Motivation: The Problem and the Solution
- Organizational Development

The Manager as a Leader
- A Concept of Leadership
- Authority and Power
- Leader and Follower
- Managerial Types

Goal Setting for Success
- Criteria for Personal Goal Setting
- Different Types of Goals
- Short-Range Goals
- Long-Range Goals
- Tangible and Intangible Goals

Your Action Plan
- Rank Order of Values
- The Interdependence of Goals
- Rewards
- Obstacles and Barriers
- Solutions and Action Steps
- Target Dates

Confidence
- Confidence Inhibitors
- Overcoming Fear
- Confidence and Individuality

Work Environment and Motivation
- Human Needs
- Using Motivation at Work
- The Power of Attitude Motivation

Transactional Analysis For Managers Part I
- Ego States
- On Developing
- Affirmations

Transactional Analysis For Managers Part II
- Life Positions
- Transactions
- Strokes
- T.A. and Management

Decision Making
- Courage and Decision
- Emotions and Decision
- The Principles of Decision Making
- Timing and Decisions
- Participative Decision Making
- The History of Participative Decisions
- Where Are You Now?

Management Communication and Human Relations
- Active Listening
- Non-Verbal Communications

Managing Your Time Use
- A Common Time Thief
- Planning the Use of Your Time
- Action Steps
- Making the Most of Your Time

Developing Subordinates Through Goal Setting
- Attitudes
- Principles of Attitude Change
- Subordinate Development System

Dealing With Negative Behavior
- Listening with the Third Ear
- Dealing with Grievances
- Creating a Problem-Solving Environment

Managing Through Goal Setting
- What Organizational Goals Are
- Criteria for Setting Organizational Goals
- Method for Setting Organizational Goals

Review goals and action plan I

Review goals and action plan II

Post-Workshop Evaluation

Program critique