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In today’s business, the supervisor or team leader is the main link between the organization’s goals and the people who are responsible for the daily activity that
make those goals a reality. Because of their necessary and integral role, good supervisors and team leaders are key to the success of any organization.
The many daily decisions required within this role affect profits, productivity, service levels, as well as attitudes and morale. With a role and function of this magnitude, it would seem
logical that the process of becoming a supervisor or team leader would require several years of training. However, most of today’s supervisors and team leaders get little or no training in the
required skills, yet almost all of today’s supervisory force consists of those men and women who we once the “super workers” of their organizations.
A Process for Results
Supervision Mastery is a process that makes supervisor and team leadership development not only possible, but eminently profitable. Individually, each supervisor or team leader reflects the
proficiency of a specialized knowledge. Together they form a powerful force that assures the achievement of organizational goals through its people.
Essential Element No. 1
Attitude Development: Attitude is the basis for all individual behavior. The effectiveness of a supervisor or team leader will depend on their behavior in a given situation. Improved results
and productivity begin by developing the attitudes that govern the person’s behavior.
 Supervision Mastery Process
Syllabus
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