Supervision Mastery Process Syllabus

Length: 10 weeks, 2 hours/week

Kickoff

Pre-Workshop Evaluation

The Successful Supervisor
- Role and Function
- The Supervisor as a Manager
- The Supervisor as a Leader
- Where Do Supervisors Come From?
- What Makes a Supervisor Succeed?

Goal Setting
- Goal Setting is Something You Already Do - Sometimes
- What Goals Are
- What Goals Do
- Benefits of Setting Goals
- Guidelines for Setting Goals

Your Action Plan
- The Dream Inventory
- Self Evaluation
- Types of Goals
- The Interdependence of Goals
- Rewards
- Obstacles and Barriers
- Solutions and Action Steps
- Target Dates

You and Your “Self”
- A General Understanding
- The Nature of the Dialogue
- Affirmations
- Affirmation Techniques

Confidence: The Critical Ingredient
- Developing Confidence
- Limits and Restrictions
- “Fear” Its Uses and Abuses

Leading For Results
- Authority and Power
- Types of Supervisors
- Leader and Follower
- The Future

Managing and Controlling the Use of Your Time
- Planning Your Time
- Taking Action on Your Time Plan
- Controlling the Use of Your Time

Motivation
- Defining Some Terms
- Understanding More About Needs
- Motivating Improved Performance
- Creating the Environment

Communication
- What is Communication?
- The Art of Listening
- The Fine Art of Sending – Giving Orders

Organizational Communication
- The Supervisor/Subordinate Relationship
- Irrational Behavior
- Frustration
- Defense Mechanisms
- Dealing With Grievances

Performance Appraisal
- Why?
- Conducting the Performance Appraisal
- Measuring Standards
- Communicating the Performance Appraisal
- The Development Cycle – Taking Corrective Action
- Common Problems – Simple Solutions

Discipline: Word and Concept
- Creating and Understanding
- Creating a Proper Climate
- How and When: The Disciplinary Interview

Developing Subordinates
- The Importance of Good Orientation
- Techniques for Better Training
- Delegation – The Ultimate Training Job

Decision Making and Problem Solving
- Timing and Decision
- The Principles of Decision Making
- Participative Decisions
- A History of Participative Decisions
- Where You Are Now?
- Where Do You Want to Be?

Review goals and action plan I

Review goals and action plan II

Post-Workshop Evaluation

Program critique